Customer Service & Operations Analyst

Responsibilities

• As a Customer Service & Operations Analyst, you'll be responding to queries from customers promptly and tactfully within our SLAs.
• Your day-to-day will include:
• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• The skills you'll need
• You'll also demonstrate:
• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships
• At least 12 months of experience in AML/CDD/KYC, with the ability to make informed decisions and provide clear, well-defined justifications for the reviews conducted
• Experience in CDD Remediation, including performing CDD/EDD/TDD reviews, as the role requires validating client information through both internal and external sources
• Hours
• 45

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Company Intel

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