Bachelor's degree in Business, Finance, or a related field
Minimum of 3-5 years of experience in client relationship management, account management, or similar roles
Proven ability to manage multiple accounts and competing priorities effectively
Strong communication and stakeholder management skills
Demonstrated commercial awareness with focus on revenue management and growth
Experience in financial services, payments, or fintech industry
Master's degree in Business Administration or a related field
Relevant certifications in account management, project management, or customer success (e.g., PMP, CSM)
Experience managing regional or remote account portfolios
Demonstrated success in driving account growth and retention strategies
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Offers of employment are conditional upon passage of screening criteria applicable to the job.
Company Benefits :
Private Health Insurance
Employee Referral Bonus Program
Wellbeing Resources
Baby Bonus
Life, Accident & Disability Insurance
Numerous opportunities for internal career pathing and advancement
Discounts for employees at NCR Atleos partners
EEO Statement
Statement to Third Party Agencies
Benefits
Health insuranceRemote work optionsPerformance bonus
Additional Information
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Title: Customer Manager Specialist
Location: Belgrade (Serbia), Hybrid
Position Summary
The primary purpose of this role is to manage and grow relationships with assigned customers, ensuring high-quality service delivery, customer satisfaction, and revenue protection across the portfolio. The role acts as the main point of contact for clients, driving engagement, resolving issues, and identifying opportunities for account growth.
This position requires strong collaboration across internal teams (sales, delivery, and support) to ensure contractual commitments are met while maintaining a proactive approach to client management and long-term partnership development.
Key Areas of Responsibility
Manage day-to-day relationships with assigned customer accounts, acting as the primary point of contact
Ensure delivery against SLAs and contractual obligations, maintaining high service standards
Drive customer satisfaction and retention through proactive communication and engagement
Identify and pursue upsell and cross-sell opportunities within existing accounts
Coordinate activities across sales, delivery, and support teams to ensure seamless service
Monitor account performance, financial health, and potential risks, providing regular reporting and updates
Ncratleos · Belgrade, Serbia