Act as the escalation contact for customer issues or concerns
Support sales through job quotation and estimation
Approve estimates for scope of work, labor hours and material content, assesses profit risk of jobs, control material and labor costs, and provides feedback to the District Manager
Establish project timelines, meet with customers to communicate and coordinate project schedule
Manage projects, assign Technicians, oversee ordering of equipment and material, and assure that proper customer sign-offs are secured per JSOX requirements
Provide leadership and supervision to technician team and be responsible for the team's development and training
Oversee quotation of call-in work, transactional sales, and assign techs as needed to ensure that quotes are delivered to customers on a timely basis
Provide consistent interface with current customer base and establish effective working relationships in order to identify additional selling opportunities
Ensure that maintenance contract commitments are fulfilled and inspections completed on time.
Provides input to Service Coordinators on scheduling activity of technicians
Oversee contract renewal, escalation, and upgrades on assigned house accounts
Work with the technician team to generate pull-through service and repair work on existing house accounts
Manage Tech Tip program and lead customer care initiatives
Responsible for technician reviews and will ensure completed on time each year
Support technician training by coordinating training Regional Trainer while reporting training plan and budget to the District Manager
Work with Account Managers and District Manager in order to resolve customer issues, including customer visits
Provide weekly job status, revenue, and warranty recovery report to the District Manager
Own the performance management of technicians (i.e. goals setting, performance reviews, performance management)
Your Qualifications:
High School Diploma/GED (Bachelors Preferred)
4-6+ years of related work experience in the commercial HVAC industry or related field
2+ years of prior experience managing technicians or employees in a similar role required
Extensive knowledge of HVAC design, systems, applications, and energy saving solutions
Demonstrated success in strategically leading business units
Your Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
Non-logoed company vehicle with most expenses paid
Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Work visa sponsorship is not available for this position
#LI-Onsite #LI-JK1
If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Benefits
Dental insuranceVision insurance401(k)
Additional Information
Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!
Daikin Applied is seeking a District Operations Supervisor . You will have the ability to make an impact and shape your career by providing progressive supervision and service operations oversight to the district service office with a company that is passionate about growth. You will have the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Nashville, TN - Onsite
Daikinapplied · Nashville