Engagement Manager

About the role

As an Engagement Manager, you will manage the delivery of contracted professional services to clients to ensure that service level agreements (SLAs) and key performance indicators (KPIs) defined in relevant contracts are met or exceeded. You will serve as the primary customer-facing lead for complex engagements, coordinating cross-functional delivery teams and ensuring successful outcomes from implementation through ongoing optimization and business reviews. This is an individual contributor role with elevated responsibility. You will lead the engagement from a delivery and relationship standpoint, influence cross-functional partners, and communicate effectively with technical teams and executive stakeholders.

Responsibilities