Analyze business processes and workflows for all sales activities, including lead generation, intake and processing, sales negotiating, secured agreements, and sales reporting.
Document current and future state processes using standard documentation techniques.
Collaborate with sales staff, operations, accounting, and information technology teams.
Salesforce CRM- Administrative functions: user interface updates and problem resolution, training, defect and enhancement project management, maintaining tables, dashboards, user profiles, and reporting.
Ensure processes and procedures align with regulatory compliance for data security, accounting, and customer service.
Assist with continuous improvement and special project initiatives.
Requirements
Bachelor's degree in Business Administration, Finance, Analytics, Information Systems, or a technical diploma with limited experience or a combination of related certification and a minimum of five years directly related experience.
2-3 years of experience in a business process analyst, sales operations, or similar analytical role.
Experience with CRM systems (Salesforce), Automatic Call Distribution systems, customer information systems.
Proven ability to gather and document business requirements from diverse stakeholders.
Strong analytical, problem-solving, and critical-thinking skills.
Proficiency in Excel and data analysis; experience with BI tools is a plus.
Excellent written and verbal communication skills.
Experience in Sales Operations
Familiarity with contract management, product financing, liens, order management
Salesforce training and certifications
Physical Requirements include but are not limited to:
Mental Requirements (Both Field & Office) include but are not limited to:
Information For Applicants:
Applications can be submitted via our online recruiting system only.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including a criminal records check.
To learn more about us, visit www.enbridge.com
Additional Information
Posting End Date:
June 11, 2026
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
The Associate Business Process Analyst supports the North Carolina Sales team by improving efficiency across multiple workflows for both regulated and unregulated sales functions serving customers within the franchised area. This role involves collaboration with all levels of management, sales team members, and cross-functional partners including IT, marketing, finance and accounting, telecom, and frontline customer-facing employees. Strong decision-making and project management skills are essential to manage current initiatives, identify process gaps, and develop future enhancements that support business objectives.
Enbridge · Gastonia, NC