Quality Manager

About the role

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. Position Summary The Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing cost of poor quality. The Quality Manager will work closely with Engineering, Production, Supply Chain, and Continuous Improvement to ensure best in class quality for new product introduction, manufacturing, and testing by establishing necessary Key Performance Metrics (KPIs), root cause & reliability assessments, corrective & preventative actions. The ideal candidate will have experience interacting with customers, leading transformational change through cross-functional leadership, demonstrating learning agility and have a history of leading teams and a history of leading robust quality management systems. The qualified candidate must be passionate about developing talent and bench strength, leading a team, and driving continuous improvement. This this is an individual contributor leadership role with the expectation that the leader will build a team the US Valve Quality function within 6-12 months. This role will require the leader to have hands-on experience with strong problem-solving capabilities, operational discipline, and a bias for action in a fast-paced manufacturing environment. Essential Duties & Responsibilities: This position is accountable for the following key responsibilities: Establish a process to track the Cost of Poor Quality (COPQ) and metric trends for leading projects to drive improvement, including defining and measuring all inputs contributing to COPQ. Drives the adoption of 80/20 and continuous improvement to improve the Cost of Quality, first pass yield, and operating costs. Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement. Establish, Lead and maintain the Quality Management System (QMS) that complies with and is certifiable to the latest ISO9001 standards, including maintaining ISO9001 certification, leading quality management reviews and leading surveillance and recertification audits. Lead Quality inspectors to measure and improve supplier, in-process, and manufacturing quality. Develop and lead Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards. Lead and Coordinate Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects. Lead material review board (MRB) process for the effective disposition of non-conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re-work, etc. Lead customer-requested site or virtual audits on US Valve QMS and business processes. Define and manage equipment and process for incoming components, machining, assembly line, and testing inspection requirements. Lead investigation for customer-related quality issues to promptly maintain effective communication and resolution. Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims. Responsible for defining the plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and disposition, first piece approval, and floor audits. Responsible for Quality training and awareness in the organization by ensuring the right application of Quality Tools and Quality Expertise. Responsible for optimizing and standardizing plant quality documentation including utilization of standard document control systems. Formal and informal Quality KPI report-outs to the Senior leadership team are an expectation for the role. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Values: Acts with a high level of personal integrity and personally leads an inclusive & diverse team environment People Leadership: Track record