Team Manager - Registered Products

About the role

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/ How You'll Make an Impact The Team Manager, Operations, FCC manages a functional team of operations employees. This role manages the day-to-day operations of assigned teams ensuring processing volumes across all available queues and Service Level Opportunities (SLO) are met. This role will rotate through various departments within operations, building knowledge and experience in all operations management roles within FCC. This role will have the opportunity to work across various departments within the Operations division, though will focus on one department at a time. (Including New Accounts, Transfers, Registered Products, Mutual Funds etc.) Key Accountabilities Operations management: - Reviews the transactions of associates; ensures completion of daily volumes and identifies processing errors/trends; suggests plans to correct - Responsible for overseeing and assessing the daily workload of the respective operations team, to ensure accepted policies and procedures are adhered to, client needs are exceeded and that any risk to FCC or its client is mitigated - Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities - Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates - Navigate escalations and troubleshoot for case resolution Compliance and risk management: Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s) - Oversees the risk and exposure of the day-to-day work - Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work - Accountable for identifying issues and risks (financial and regulatory); resolves where possible or escalates appropriately People management: - Engage employees in establishing clear and measurable goals that achieve business results - Ensure all direct reports have a documented development plan and progress update according to their action plans - Provide regular coaching and feedback to help employees meet business objectives and enhance individual performance - Ensure their employees understand the values, policies and procedures of Fidelity and their business unit - Ensure team receives the training on the skills and knowledge to proficiently perform the role - Understand and demonstrate regulatory and risk supervisory obligations as appropriate to your role - Provides input into business planning and resource planning for their functional unit. - Provides subject matter expertise and plays a project lead role in corporate and divisional projects and initiatives, including client conversions - Participate on implementation of products, services and client business as it relates to their functional unit working relationships. - Collaborates with other Operations Team Managers and senior management across internal operations departments to resolve problems or enhance processes - Works with key business partners/and correspondents on projects and initiatives. - Partners with external business partners such as 3rd party vendors, custodians to communicate and resolve issues. - Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team - Looks for opportunities to partner and build networks across businesses The Expertise You Bring - Strong customer service orientation - Organized self-starter, with a customer service focus and ability to manage a team and complex tasks - Strong written and verbal communication skills - Builds key partnership - Builds effective teams; proven leadership qualities - Effectively managing multiple priorities - Strong coach and direct manager to employees - Effective management skills including ability to motivate people - Proven experience in building and managing relationships with customers and team members - Contributes to divisional and departmental initiatives by participating in and contributing to the success of assigned projects - Ability to learn and teach on systems and