Competitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Health insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Flexible schedule
Performance bonus
Additional Information
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $70,000 - $85,000 annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
The Manager, Customer Solutions - LTL role supports LTL growth across RXO's sales organization by helping develop opportunities, shape solutions, and support strategic customer engagements.
This position works closely with enterprise sellers, SMB sales teams, and internal pricing and operations partners to identify opportunities, develop competitive LTL solutions, and position the business for successful execution once freight is awarded.
The role plays an important part in expanding RXO's LTL presence within existing accounts while helping sellers uncover and develop new opportunities across multiple sales channels.
What your day-to-day will look like:
- Lead high performing customer experience interactions through engaging, coaching and developing team members
- Advance best practices and strategies to optimize customer experience and improve customer satisfaction scorecard
- Develop and implement documented standard operating procedures, systems and methodologies to ensure best customer service practices
- Implement quality assurance, productivity, and customer-service standards.
- Leverage data to evaluate performance trends and to make recommendations for improved service
- Assess operational challenges and conditions to ensure employees are knowledgeable and able to effectively relay network updates to customers.
- Review daily and weekly reports, monitor service targets and respond to changes in business
At a minimum, you'll need:
- 5 years of Sales or related experience
- Experience with Microsoft Office, specifically advanced Excel proficiency including pivot tables, VLOOKUP, and analyzing multiple lines of data
- Proven process improvement experience
- Ability to work with multi-functional teams to meet goals
It'd be great if you also have:
- Experience with a CRM or case management system
- Knowledge of warehouse and transportation operations
- Project Management Experience
- Experience working in the transportation / logistics industry
- Excellent verbal and written communication skills with the ability to manage difficult customer conversations.
- Analytical and problem-solving skills
- Leadership experience
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Rxo · Minneapolis, MN