Analyst, Commercial Data & CRM Operations

Benefits

Additional Information

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: The team is transforming how Dexcom leverages commercial data-building a connected ecosystem, turning data into foresight & action, enabling field teams to deliver one coherent high-value experience, and elevating strategic decision-making. We're collaborative, fast-moving, and committed to making data a competitive advantage. You'll join Dexcom's growing Commercial Excellence organization, where business partnership, data, systems, and insights come together to power commercial planning, engagement, execution, enablement, and measurement across EMEA. The Commercial Data & CRM Operations Analyst is a hands-on partner to Commercial teams responsible for executing and scaling CRM capabilities while ensuring high-quality, reliable commercial master data. This role combines CRM platform execution with Master Data Management (MDM) operations to improve field effectiveness, data quality, and commercial decision-making across EMEA. Where you come in: - Build, configure, and maintain Veeva CRM / Vault features (objects, layouts, rules, workflows, reports, dashboards) aligned to commercial priorities, enabling efficient and insight-driven field execution. - Translate business requirements into scalable CRM solutions, balancing user experience, compliance, and operational efficiency. - Operate day-to- day Master Data Management (MDM) processes, including evaluating and maintaining customer (HCP / HCO / account) data using established business rules and data quality criteria. - Execute data quality improvements across MDM and CRM, including data clean-up initiatives, validation, and maintenance of customer hierarchies, affiliations, and attributes. - Support MDM and CRM integration activities, including onboarding, data migration, and alignment of legacy data with current business and system requirements. - Partner with Commercial Data Enablement, Analytics, Sales Operations, and IT teams to prioritize enhancements, resolve data issues, and ensure systems and data enable business processes. - Act as a frontline support resource for field teams, managing user requests, performing functional testing and validation, and ensuring solutions are production-ready and adoption-focused. - Maintain documentation of business rules, configurations, and data decisions, and track operational KPIs related to data quality, system usage, and process efficiency. What makes you successful: - Hands-on experience with Veeva CRM / Veeva Vault configuration and feature deployment in a Commercial Excellence or Sales Operations environment. -Experience working in MedTech or Pharmaceutical European commercial organizations and strong understanding of commercial data and processes. - Strong understanding of master data concepts , including customer hierarchies, matching, merging, survivorship, and data validation. - Experience executing data quality, data stewardship, or CRM data management activities with high attention to detail. - Ability to manage both system configuration tasks and operational data workloads, prioritizing effectively in a fast-paced environment. - Experience performing functional testing, validation, and supporting user acceptance to ensure high-quality system deployments. - Clear communicator, who can collaborate effectively with business stakeholders, field teams, analysts, and IT partners. - Proactive, execution-oriented mindset with a focus on improving data quality, system capabilities, and user experience What you'll get: A comprehensive onboarding and training on the job. Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. 5 additional vacation days, with pot