AG Account Manager

About the role

There's never been a better time to join TravelCenters of America! For 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Today, TA is in the midst of a major company transformation. Driven by a passionate team, TA is focused on growing its network of travel centers, upgrading more than 100 existing TA, Petro and TA Express locations nationwide, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's transformation. This dynamic environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future. The Account Manager will play an integral part in managing a large portfolio of customer account relationships acting as a liaison between the channel partner companies and customers in the trucking and fuel industry. The role requires a reliable professional, able to achieve balance between internal and external business relationships. The Account Manager should bring strong selling strategies with a proven track record of success in areas of customer service, business growth, and sales. The Account Manager works as part of a collaborative team covering the United States and Canada, driving sales through account development, retention, management, and revenue growth objectives.

Responsibilities

• Build and retain relationships with senior level management and key decision makers to increase business with existing accounts and new prospects.
• Develop a business plan to facilitate the attainment of goals and targets.
• Unearth and analyze potential for new sales opportunities through networking and turn them into long term partnerships.
• Negotiate new and existing contract opportunities with channel partners prior to presenting to upper management for deal approvals.
• Research and provide resolution to customer issues by collaborating with both internal/external groups.
• Maintain and increase customer profitability by analyzing customer needs and determining how TA products and services meet those needs.
• Cultivate share of wallet opportunities in current relationships. Identify new business with both the Channel Partners and the fleets within their membership.
• Review all customer performance on a daily, monthly, and quarterly basis. Conduct quarterly business reviews with channel partner customers.
• Collaborate with internal groups: Credit, Customer Service, Systems, Field Operations, Truck Service, and Marketing.
• Establish and retain industry relationships: third parties and industry associations.  Work in partnership with TA/Petro/TA Express Franchise owners.
• Log all sales activity in customer database and maintain robust pipeline in Salesforce.com.  Assist program managers in development of total truck service offers based on feedback from customers and fleet memberships.
• Execute and manage special projects.
• Audit truck service programs at the site level with both company and franchisees.
• Assist as needed with credit processes, resolving billing errors and account conversions.
• Represent TravelCenters of America at trade shows, company sponsored seminars, meetings, and training sessions.
• Research companies and contact customers through calls/emails.
• Oversees customer account management, including negotiating agreements to maximize profit.
• Stays current with competitive landscape and the overall market.
• Essential Education, experience and requirements
• Bachelor's degree in business/marketing/finance or related field experience preferred.
• Mid-Level experience of sales/customer service experience and as an Account Manager or in direct customer sales managing a total account portfolio.
• Ability to travel multiple times a month within the United States and Canada.
• Excellent communication, presentation, and negotiation skills.
• Experience in contract negotiations in a lead role.
• Strong organizational and time-management skills.
• Knowledge of truck service industry and over-the-road trucking preferred.
• Proficient in computer operation, MS Office applications, and CRM software (e.g. Salesforce.com).
• Clearly present our company and our channel partner programs articulating our full offering of products/services.
• A valid driver's license and proof of insurance required.
• Working Conditions / Physical Requirements
• Primarily work in an office setting during normal business hours
• Minimal travel required via automobile and/or airplane to attend the occasional conference, seminars, and sales meetings
• Requires extensive sitting, viewing, and using computer equipment, keyboarding, listening, speaking with telephone equipment, walkin

Additional Information

Entity: Supply, Trading & Shipping Job Family Group: Marketing Group Job Description:

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