Community Ministries and Pathway of Hope Case Worker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose summary: The Community Ministries Worker/POH Caseworker provides a high impact case management approach that focuses on identifying and addressing root causes for individuals and families living in poverty. Utilizing a strengths-based approach to interview, assesses, and formulates a plan of action to assist families in moving from crisis to stability through a collaborative approach in which ministry units partner as stakeholders in serving the community . This position provides casework services to individuals and families through the Pathway of Hope (POH) approach. This role supports both the Food Bank and Soup Kitchen, provides emergency assistance, contributes to the maintenance and organization of these services, and handles transportation needs. Accountabilities and Responsibilities General Duties - 40%: Consistently demonstrates empathy and concern for clients and their families. Provides emergency food hampers to clients as directed by the Food Bank Supervisor. In the absence of the Food Bank Supervisor, supervises volunteers across various areas (including orientation, training, evaluation, and discipline) using the SalesForce system. Conducts initial intake assessments following standardized procedures to determine immediate needs and support required for clients, including evaluating client/family protection issues; enters information into L2F. Provides emergency assistance services such as housing, shelter, food, and clothing, in accordance with organizational policy and procedures, makes referrals. Maintains confidentiality, accurate client files and statistical records through data entry into the L2F system. Receives, declines, and sorts/organizes non-monetary donations or purchased products following standard procedures. Accepts monetary donations from the public. Ensures safe handling of hazardous materials and arranges for the disposal of unusable items in accordance with policy. Continuing Education - completing all required courses in a timely fashion, constant upgrading of first-aid, health and safety, in accordance with MU standards and training. Communicates effectively with supervisors, keeps supervisors informed about progress, challenges, and any necessary support needed. Align individual tasks with broader company goals and show awareness of long-term objectives. Learns and maintains Health & Safety, Food Safety practices; measures, creates safety routes and ensures all volunteers know them. POH Duties - 30% Ministry Unit Coordination: Serves as the primary caseworker and key contact for Pathway of Hope in Oceanside region Works with each ministry unit department to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective Provides client intake and assessment to Pathway of Hope participant referral and enrollment processes. Works with the Pathway of Hope participant and ministry unit teams to coordinate goal setting and action plans. Connects with each ministry unit location (via phone, web conference, or in-person) to coordinate community linkages, referrals and enrollment processes, and any reporting requirements. Facilitates ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, and evaluation and reporting. Ensures program policies and procedures are followed to maintain integrity, accountability and program outcome measurements. Attends and participates in training and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters. Ensures consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team. Connects regularly with the Officers to provide progress reports and request any necessary support. Connects with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning. Collaborates with the THQ Pathway of H

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