Wealth Management Operations Analyst

About the role

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves. We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Our Newest Opportunity: Job Description The Wealth Management Operations Analyst plays a key role in ensuring the accuracy, efficiency, and compliance of operational processes that support financial advisors, branch offices, and clients. This position oversees account onboarding, system administration, data integrity, and transaction processing across custodial and portfolio management platforms. The analyst serves as a subject matter expert, resolving escalated issues, supporting audits, and driving process improvements. Success in this role is measured by precision, timeliness, and adherence to regulatory standards, contributing directly to a seamless advisor and client experience. Essential Duties and Responsibilities: Wealth Management Account Set-Up & Maintenance - Process and verify all new account openings in portfolio/customer management systems. - Ensure complete, accurate documentation (e.g., KYC, citizenship, funding, signatures) per regulatory, custodial, and internal policy requirements. - Maintain and update account maintenance requests: transfers, beneficiary changes, account closures, fund moves, etc. System & Data Integrity - Serve as system administrator and superuser for custodial, portfolio management, and related platforms (e.g., Schwab, Fidelity, Orion, etc.). - Reconcile data across systems, ensuring consistency and resolving discrepancies (e.g. between custody platforms, portfolio databases, and reporting tools). - Monitor data quality and perform regular audits to detect and correct data issues. Transaction Processing & Financial Adjustments - Calculate and process refunds, adjustments, fee corrections, billing events, etc., ensuring full accuracy. - Oversee trade settlement exceptions, custodial errors, or irregularities; escalate and coordinate resolution as needed. Support & Service Delivery - Respond to escalated issues from branches or advisors; serve as point person for complex questions or service problems. - Manage branch/desk phone coverage and email inboxes; provide clerical, administration, and documentation support. - Interface with clients, advisors, vendors, and custodians to ensure smooth operational flows and good customer experience. Audits & Compliance - Support internal and external audits: prepare materials, perform sample testing, follow-up on findings. - Maintain compliance with regulatory standards, internal policies, and industry best practices. - Help develop, maintain, review policies, procedures, and compliance-related workflows, ensuring they remain current. Process Improvement & Project Work - Identify opportunities to streamline or automate processes to improve operational efficiency, reduce error rates, and enhance scalability. - Participate in or lead projects such as system implementations, upgrades, vendor integrations, or custodial transitions. - Develop, document, and train on SOPs, workflow diagrams, and procedural training for internal and branch users. Reporting, Monitoring & Performance Metrics - Produce, maintain, and distribute regular operational reports (daily, weekly, monthly) on key metrics such as throughput, error rates, ticket backlog, and SLA adherence. - Monitor service level agreements (SLAs) and internal goals; identify and address bottlenecks. Relationship Management - Build and maintain strong working relationships with branch staff, advisors, custodians, software / platform vendors. - Act as a liaison for vendor or platform issues, ensuring issues are resolved; participate in vendor or platform support escalations. Team Oversight & Mentorship - Supervise junior operations staff or contractors, providing guidance, training, and performance feedback to ensure consistent service delivery and professional development. - Allocate tasks and manage team workloads to meet SLAs. Technical Support & Training - Provide technical support for internal users on platforms and systems; help troubleshoot and escalate issues. - Deliver or support training to branch st