Client Solutions Analyst 2

About the role

The Client Solutions Analyst 2 is an individual contributor within Professional Services responsible for delivering managed services to clients related to the Behavox platform personas. Based in Japan, this role supports regional and global financial services customers by enabling Power User, Admin, and Data Admin personas through structured training, technical configuration, and ongoing operational support. The role owns defined workstreams within managed service engagements, including platform configuration, data review, troubleshooting, and operational enablement of client personnel. The Analyst will operate as a primary specialist in one persona area (Platform Admin, Power User, or Data Admin) while maintaining working proficiency across the remaining personas to provide secondary coverage as engagement needs require. The Analyst is responsible for supporting the establishment and operationalisation of the client-side Centre of Excellence (CoE) for the selected personas, with CoE ownership residing with the client post-handover. This position operates with day-to-day autonomy on assigned tasks while escalating complex issues via the PSP Jira Service Desk to on-call senior team members.