Knowledge of Microsoft Office products and applications
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Native ASL user with deep roots in the Deaf Community
Strong command of ASL grammar, linguistics, and language structure
Demonstrated ability to evaluate ASL production for grammatical accuracy, linguistic register, and fluency/naturalness, and deliver structured, actionable feedback
4+ years of professional experience in ASL instruction, interpreting, language assessment, interpreter mentoring, or Deaf education
Strong communication skills in both English and ASL
Certified interpreter (NIC, CDI/DI) with experience evaluating interpreter performance
Experience developing ASL assessment rubrics, quality frameworks, or language evaluation criteria
Background in accessibility, language access, or DHH-focused services within a corporate or large-scale environment
Experience providing structured coaching, mentorship, or feedback to ASL interpreters or signers
Familiarity with AI tools or language technology products; comfortable learning and testing new systems quickly
Experience running pilot programs, beta testing, or collecting user feedback to improve language services
Experience collaborating cross-functionally to implement quality improvements based on assessment data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Additional Information
Amazon is seeking an American Sign Language (ASL) Subject Matter Expert (SME), Customer Experience to support the launch and ongoing development of sign language tools. This role is central to ensuring the tool meets the real-world needs of the Deaf and Hard of Hearing (DHH) community - serving as the voice of the customer, the standard-bearer for ASL quality, and a key driver of education and adoption across pilot sites.
This is a unique opportunity for a fluent, community-connected ASL professional to shape language access at scale.
What Success Looks Like (First 90 Days)
- Actively contributing to pilot Quality Assurance (QA) with structured feedback on ASL accuracy and sign production
- Education and adoption materials are reviewed, updated, and in use at pilot sites
- Process gaps are documented with initial improvement recommendations submitted
- Strong working relationships established with product, engineering, service delivery, and pilot site stakeholders
Key job responsibilities
- Serve as the primary ASL language expert on the product team, providing guidance on ASL grammar, linguistics, and sign production standards
- Assess and evaluate interpretations, functioning as the lead QA resource for ASL accuracy and naturalness
- Support the execution of first-party (1P) and third-party (3P) pilot programs, including site coordination, stakeholder engagement, and day-to-day operational support
- Lead education and adoption efforts for the tool, develop training materials and deliver onboarding sessions for pilot participants
- Identify gaps in processes and workflows; develop and advocate for improvements based on user feedback and observed outcomes
- Serve as a liaison between the DHH community, interpreting professionals, and the product/engineering team
- Bring a strong community perspective to product decisions, ensuring the tool reflects the lived experience of DHH users
- Learn and utilize AI tools, Amazon internal systems, and other platforms as needed to support pilot operations
A day in the life
Your day might include reviewing error reports and quality findings, joining sprint check-ins with engineering and cross-functional stakeholders, and providing guidance to your team of language assessors. You'll lead site education sessions to prepare teams for tool adoption, consistent tool use during the pilot, and support planning for larger pilot expansions and network launches. Throughout the day, you serve as the subject matter expert - bridging language access expertise with operational execution to shape sign language access at scale.
Amazon.com · Bellevue, WA