Learning and Development Manager

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Posting Close Date: Applicants must submit their completed application by 06-14-2026 at 11:59 p.m. MST Application and Special Instructions As part of the online application process, all applicants are required to submit an updated resume at the time of application. Applications received that do not contain a resume will be considered incomplete and will not be considered further in this recruitment process. Resumes received after the application closing date will not be considered. This position is based on-site at a City of Tucson facility. Remote or hybrid work arrangements are not available at this time. INTERVIEW INFORMATION: Highest scoring applicants will be invited to attend an in-person interview to be held the week of June 22, 2026. Hiring Interviews may occur. RECRUITER'S CONTACT INFORMATION: If you have any questions, please contact Demetria B. Zazueta at (520) 837-2251 or email at CCS_HR@tucsonaz.gov. ABOUT THIS JOB Position Specific Summary The Learning and Development Manager position at the City of Tucson's Human Resources department is responsible for improving the productivity of the City of Tucson employees. This position assesses city-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance of City employees. The position is responsible for analyzing training needs, developing learning programs and curriculum and delivering courses; evaluating the effectiveness of training and employee growth; and the development of reporting for measurement of training needs and results. Work is performed under the direction of the Human Resources Director. This position supervises the Learning and Organizational Development division. This position is strictly on-site, office-based position. Duties and Responsibilities Recommends, develops, implements, and delivers annual learning and development programs for leaders, supervisors, and employees. Collaborates with HR Staff and other constituents to develop, deliver, and/or update learning programs for the City. Plans and conducts learning needs assessment, gathers robust learning metrics, and report findings and recommendations. Identifies macro and micro goals and objectives of learning plans. Assesses and tracks the progress of macro and micro learning plans. Collaborates with internal resources of the City of Tucson to identify, develop, and deliver learning related to staff development. Develops and maintains organizational communications to ensure employees know about learning and development programs and resources. Gathers feedback from trainers and trainees after each educational session. Manages all logistics of learning events in a timely manner, ensuring all essential aspects of each learning event are addressed. Provides onsite support by being physically present at learning events. Administers, records, and tracks all compliance and/or required learning activities related to HR for reporting purposes. Develops and maintains updated learning databases and learning records. Manages and maintains in-house training facilities and equipment. Continuously improves technological processes around learning communication, logistics, delivery, and tracking to increase training usage and employee engagement and improve retrieval of learning information. Develops web learning sites for communication about learning opportunities; leverage systems for registration and other LMS tools for content development and delivery; and utilizes existing or new technological tools for tracking training. Plans, organizes, facilitates and orders supplies for employee development and learning events. In collaboration with HR Director, creates annual learning and development plans that include learning programs, required training, departmental training, and other specialized training options. Conducts annual learning and development needs assessment. Proposes learning and development programs and objectives. Develops and monitors spending against the departmental budget. Obtains and develops effective learning materials utilizing a variety of media. Trains and coaches managers, supervisors, and others involved in employee development efforts. Conducts follow-up studies of all completed training to evaluate and measure results. Modifies programs as needed. Exemplifies the desired culture and philosophies of the organization. Works effectively as a team member with other members of management and the HR staff. Market available training to employees and provide necessary information about sessions. Completes special assignments and projects as required. Maintains knowledge of current developments and practices in human resources and learning and development. Provides backup to HR staff as needed. Performs other duties as assigned including management of

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