High School diploma or equivalent and one year of customer service and/or office experience; OR any equivalent combination of experience, training, and/or education approved by Human Resources.
Important Notice Regarding Multiple Applications:
We appreciate your interest in joining our team.
Essential Duties:
Provide customer service in person, over the telephone, by email, and/or by other technology approved by the court to determine the nature of business, assist the customer, and/or refer the customer to the appropriate division or individual;
Receive, process, monitor, and disseminate court documents according to rules, policies, procedures, and statutes ensuring accuracy;
Receive and process payments per minimum accounting standards;
Follow through on court order completion paperwork to ensure appropriate court timelines are followed;
Enter case information into department databases; update case information; research case inquiries to include case information, case status, and disposition;
Scan court documents into the court's case management system;
Receive court documents; review, verify, and process documents; create case files;
Process proofs, certificates, and registration from information received in-person or via the mail;
Assist court customers with sensitive issues;
Communicate case information effectively to partner agencies;
May specialize in an assigned court services function such as the customer service window, information window, small claims, warrants, long forms, domestic violence, default, bonds, motions, garnishments, dispositions, dismissals, orders of protection, etc. (this list is illustrative and not all-inclusive).
Licenses and Certificates:
None required.
Benefits
We offer exceptional benefits:Retirement PlanVacation, holidays, and sick leave100% paid parental leaveEmployer-paid Short -term DisabilityTuition ReimbursementHealth Wellness discount programMental and Behavioral Health BenefitsPaid Training with Advancement OpportunitiesUpon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.Pima County BenefitsRetirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. Current rates can be viewed here:ASRS Contribution RatesFull-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click Student Loan Forgiveness | Federal Student Aid .Health insuranceDental insuranceVision insurancePaid time offFlexible scheduleParental leave
Additional Information
Job Description Summary
Are you a detailed-oriented person with excellent customer service skills? We are looking for an enthusiastic Court Case Management Specialist to provide a variety of customer service, administrative and clerical support for the Pima County Consolidated Justice Court. Includes considerable public contact in person and on the telephone, processing, filing, and reporting of case file information from enforcement agencies in accordance with strict Court policies and procedures. Assists the public with filing Pima County Consolidated Justice Court (PCCJC) documents and explaining procedures. Job Description
Pay: $17.37 hourly
Please upload Resume. Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Pimacounty · Public Service Building