Work with clients to deliver services projects, including developing gantt project plans, managing and forecasting resources, tracking and managing risk, building change management strategies, and fostering relationships with Executives.
Responsible for budget and margin for projects within your book of business
Stakeholder management with technical leadership, and our Customer Success department
Help create efficiencies by developing and implementing repeatable processes and templates to ensure standardisation where possible
Remain current on customer needs, industry trends, market activities, and competitors to build trust and create meaningful relationships among Champions and key points of contact within each account
Provide the highest level of service and support to customers through diligent and proactive communication
Partner with Sales and Professional Services Consultants to help scope customer services and develop key project milestones and deliverables
Working knowledge of Procore's product offerings, and a deep understanding of Procore's business model, services, emerging technologies, and Implementation best practices
Requirements
3+ years experience managing service delivery or implementations, skills required
Professional fluency in English and French
Prior experience creating and managing Gantt project schedules, managing and forecast resources, budget and margin reporting, track and manage risk, build change management strategies, establish standard operating procedures, deep understanding of value drivers etc.
Preferred experience related to construction and/or financial SaaS industry, and Organisational Change Management Consulting
Successful candidates are innovative, persuasive, creative, and have a genuine curiosity in their clients business. Goal and results oriented, optimistic, smart, value added mindset, proactive and easily adapts to change.
Successful management of projects and SOW delivery
Demonstrated successful software client services with proven experience onboarding and training clients
Strong empathy for customers and passion for project management and organisation
Additional Information
Base Pay Range:
51,838.44 - 71,277.90 GBP Annual
On Target Earning Range:
60,986.00 - 83,856.30 GBP Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
Benefits
Equity / stock optionsPerformance bonus
Additional Information
Project Manager, Professional Services (French Speaking)
We're looking for a French speaking Project Manager responsible for the successful delivery of professional service engagements for our customers. The Project Manager will manage internal and external resources to successfully deliver services engagements on time and on budget. This role is a balance of independent work where you'll own and develop multiple new accounts at a time. This role also requires partnership with Professional Services Consultants, Delivery teams, Sales counterparts, Product, and other Customer Success team members to help your clients onboard and grow with Procore.
As a successful Project Manager, you have a consultative mindset and can quickly understand both Procore's Technology and the industries we serve. You will apply best practices and solutions to each client based on their individual business processes and goals. You'll be instrumental in planning clients' services, developing roll-out strategies, managing resources, and executing against their project plan to fulfil the project scope. Leveraging this consultative approach, you will deliver Industry, Technology and Change Management thought leadership while encompassing Procore's values of Openness, Optimism, and Ownership.
To build successful relationships with our team and your clients, client onsite travel and company event travel may be required up to 20% of the time.
This position reports to the Manager of Project Management Services, EMEA and is located in our Dublin office. We're looking for someone to join us immediately.
Procore · - United Kingdom, UK