1-3 years of experience in customer service, order processing, or a related role
Experience in high-volume data entry, order management, or quality review environments preferred
Proficiency in Microsoft Office and familiarity with CRM/order management systems (e.g., Brightree, Snap, or similar) preferred
DME or related work experience preferred.
Skills and Abilities
Comfortable working both independently and as part of a team
Able to juggle multiple priorities and stay organized in a fast-paced environment
Detail-oriented, with a focus on catching errors and ensuring accuracy
Strong communication skills, with the ability to clearly document and explain information
Problem-solver who can investigate issues and find effective solutions
Interested in identifying trends and helping improve processes
Self-motivated, organized, and proactive in getting work done
Handles sensitive patient and client information with care and confidentiality
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly rate for this position is $20/hr.
For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.
Benefits
Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleEquity / stock options
Additional Information
Job Summary
The Order Quality Coordinator, within the Customer Support job family, is responsible for communicating with customers before and after a sale via phone, email, chat, or social media to support therapy status, adherence, and equipment or supply orders. This role ensures the accuracy, quality, and timely processing of client and sales orders while maintaining compliance with established standards and collaborates with clients and cross-functional teams to deliver high-quality service, resolve issues, and support operational and service objectives.
Let's talk about Responsibilities
Review and validate high-volume customer orders to ensure accuracy, completeness, and compliance with client-specific processes and quality standards
Process and manage orders for medical equipment and supplies, including data entry, system updates, and client record maintenance
Research and resolve order discrepancies, escalate issues as needed, and support order completion in partnership with internal teams
Collaborate with sales, support, and cross-functional teams to maintain service quality, meet operational goals, and support client needs
Document order issues, resolutions, and findings; communicate insights and provide performance metrics to stakeholders
Support proactive service delivery by identifying trends, risks, and process improvement opportunities
Perform audits and ensure adherence to established procedures and quality assurance standards
Manage workload, track deadlines, and deliver timely results in a high-volume, fast-paced environment
Maintain confidentiality while addressing the unique needs of clients and patients
Assist with reporting, training support, process updates, and additional responsibilities as assigned
Let's talk about Qualifications and Experience:
Education
High school education or GED required
Resmed · Peachtree Corners, GA