Security Director - Outdoor Public Venue - Chicago, IL

Responsibilities

• Manage contracted security staff operations and enforce security contract standards, policies and procedures.
• Create and promote a positive and proactive work environment.
• Develop and implement short and long-range plans for personnel and guest safety, as well as asset protection.
• Implement safety protocols, including emergency preparedness plans, bomb threat plans and disaster response procedures, and train staff on responses.
• Assist with development and implementation of all evacuation ordinance requirements, including fire and life safety teams, emergency evacuation/fire drills, safety training for employees, emergency manuals, signage, etc.
• Oversee the management of all regulatory compliance with City, State, OSHA, Licensing and NFPA standards impacting the property's operations.
• Manage, review and update all compliance mechanisms such as audits, inspections, reports and documentation.
• Establish and enforce protocols for property's security operations and controls, property removal and after-hours facility access.
• Respond to and provide assistance with reported medical emergencies, bomb threats, fire alarms, intrusion alarms or elevator entrapments, following established emergency response procedures.
• Respond to and manage any extenuating circumstances should they arise, including potentially aggressive protestors.
• Conduct internal investigations and prepare written reports and documentation on investigative findings and processes. File police reports on behalf of building management.
• Review and report on all threats, risks, intel, investigations and any ongoing issues, providing recommendations for corrective action and/or mitigation strategies.
• Evaluate, recommend and implement programs that continually improve security service levels.
• Stay abreast of emerging trends and new developments within the security industry and implement where applicable.
• Network with law enforcement organizations (IACP, FBI, and local police departments) and security industry associations (ASIS).
• Work collaboratively with external groups such as Federal, State and Local law enforcement and emergency services, as well as internally with management, ownership, facilities and legal departments.
• Monitor the quality of contracted security staff performance including the review of disciplinary actions, as well as ensuring a regular performance appraisal program is executed for all staff including security site supervisors, shift supervisors, assistant supervisors and security officers.
• Consult with and assist the security contractor on scheduling shift assignments.
• Supervise and ensure compliance of training programs for security officers and supervisors .
• Coordinate and work with security vendors to manage costs associated with security and safety technology.
• Provide management with quarterly reports and annual audits of the security program.
• Review shift reports, logs and work orders on a daily basis, responding appropriately and ensuring accuracy in logging procedures. Follow up with management on any security-related issues or concerns.
• Oversee employee, contractor and vendor building access and delive

Additional Information

Titan Security is built on serving our clients and building careers - just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is currently recruiting for Director of Security at a public venue. The ideal candidate has experience that includes interaction with the local Chicago law enforcement community to work at an iconic cultural institution located in the Central Business District. The individual will work with onsite management, City of Chicago officials, and the contracted security staff to maintain all aspects of physical, personnel and visitor security and life safety. This position will manage all aspects of emergency preparedness including implementation, training and drills. We are seeking a customer-focused and results-oriented professional who is comfortable working in a fast-paced environment with the ability to multi-t ask.

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