The General Manager, Site Operations operates as the site-level execution integrator and operating cadence leader, accountable for:
Owning and maintaining visibility to the end-to-end master schedule for Charlotte-driven work
Coordinating priorities across project management, design, prepress, print production, warehouse/shipping, and delivery
Driving execution discipline, milestone accountability, and timely escalation of risks or capacity constraints
Creating site-level reporting and communication rhythms that improve transparency across Charlotte and broader LIVE-TEAM leadership
Removing blockers, resolving competing priorities, and ensuring teams stay aligned to client commitments
Identifying process gaps and driving continuous improvement across scheduling, handoffs, workflows, and reporting
This role is not intended to replace functional leadership across project management, design, print, or production. Instead, it provides site-level coordination, prioritization, operating visibility, and escalation support to ensure the Charlotte operation runs with clarity and consistency.
Master Schedule Ownership & Execution Control
Own and maintain the end-to-end master production and delivery schedule for all Charlotte-driven work
Align timelines across project management, design, print production, prepress, warehouse/shipping, and delivery
Ensure resource alignment, sequencing, and production readiness across functions
Identify schedule conflicts early and drive timely resolution with the appropriate stakeholders
Maintain visibility to capacity constraints, competing priorities, and critical path dependencies
Project Delivery Governance
Drive accountability across cross-functional teams for milestones, deadlines, handoffs, and deliverables
Track project health across all active Charlotte jobs, including timeline, risk, dependencies, and decision needs
Facilitate regular production and delivery meetings to ensure alignment and forward movement
Escalate risks, delays, and capacity issues with clear recommendations and proposed next steps
Support consistent execution standards across active work, including planning, tracking, production readiness, and delivery follow-through
Site Reporting & Visibility
Maintain site-level reporting tools that provide visibility across active work, capacity, risks, and delivery performance
Track and report project status, including on track, at risk, delayed, or requiring leadership decision
Provide regular reporting to the Associate Vice President, Solutions and functional leadership to support faster decision-making and escalation.
Cross-Functional Coordination
Serve as the primary integrator across Charlotte project management, design, prepress, print production, warehouse/shipping, and delivery teams
Coordinate priorities between local project needs, centralized production resources, and functional leaders
Ensure adherence to company processes, workflows, quality standards, and operating expectations
Issue Resolution & Escalation Management
Act as the central escalation point for site-level delivery is
Benefits
Health insurance
Additional Information
THE-TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE-TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world's most iconic properties and brands, we elevate live events to make them unforgettable.
Headquartered in Los Angeles, THE-TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .
JOB OVERVIEW:
We are seeking a General Manager, Site Operations, reporting to the Associate Vice President, Solutions, to serve as the central coordination and accountability point for the Charlotte Branding & Signage operation.
This role is responsible for driving the daily operating rhythm of the site, maintaining visibility across active work, coordinating cross-functional priorities, and ensuring projects move through project management, design, prepress, print production, warehouse/ shipping, and delivery with clarity, discipline, and urgency.
Acting as the connective layer between Charlotte operations and functional leadership, this role supports alignment, issue resolution, schedule management, and execution accountability across all active work. The General Manager will ensure priorities are clear, risks are surfaced early, blockers are removed, and deliverables remain on track in support of client commitments and overall site performance.
This role requires a leader who can operate effectively in a matrixed environment, influence across functions, create structure in a fast-moving operation, and drive accountability while maintaining strong team collaboration and client focus.
Teamwass · Usa, NC