Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
Preferred skills and experience:
Call center, Retail, and/or E-commerce experience is a plus
Technical aptitude is a plus, but not required
#LI-Remote
MAKE A CAREER AT CARTER'S:
Carter's | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.
Carter's | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. .
Benefits
Vision insurancePaid time offRemote work options
Additional Information
Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management).
**MUST RESIDE IN CANADA
** $17.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs
50% - Customer Interaction & Communication:
Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
20% Technology, Training, Sales & Follow-Up:
Use technology tools as directed and within established guidelines to support daily tasks
Participate in individual and team training sessions to stay current with knowledge and best practices
Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
Schedule and manage any required customer follow-ups following Contact Center guidelines
30% Documentation & Data Management:
Complete necessary documentation to manage customer complaints and solutions
Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
Maintain confidentiality of the organization's customer data
WE'D LOVE TO HEAR FROM YOU IF:
Carters · Canada