Principal IT Product Manager - Data Analytics

About the role

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Your Career Palo Alto Networks™ is a revolutionary and dynamic company creating next generation network security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you! The role of a Principal Product Manager is to work with business and IT leaders in defining the capabilities needed to support the growing customer success organizations at Palo Alto Networks. This role will also be responsible for transforming these capabilities defined into specifications or user stories for software developers.

Responsibilities

• Lead AI-Driven Strategy: Drive leadership analytics for the Customer Experience portfolio, moving beyond traditional BI to leverage Generative AI and Predictive Modeling for portfolio optimization.
• First Principles thinking: apply first principles thinking to deconstruct complex business and technical challenges, deriving novel solutions from core, grounded on truths, cut through the noise and aligned to driving business outcome.
• Executive presence: Frequently interact with executive leadership and are a master of clearly articulating value, progress, and where help is needed.
• Analytical Innovation: Combine research and data intuition to deliver deep insights on churn and upsell opportunities, utilizing AI to identify early-warning signals in unstructured customer data.
• Operational Excellence: Identify opportunities for process improvement and data automation (using LLMs for sentiment analysis or ticket categorization) to optimize costs and decrease turnaround time.
• Balanced Delivery: Drive high-stakes analytics initiatives while balancing urgent problem-solving with a proactive, AI-first technical vision.

Requirements

• Required Qualifications
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years of experience.
• Overall 8+ years of experience in the Data/Analytics Domain.
• Experience in Product management including managing delivery of data, analytics, or AI products from start to finish.
• Must have worked in Sales or Post-sales systems or analytics teams in the past.
• Strong background in AI/ML and well-versed in LLMs.
• Excellent attention to detail and proven ability to build simple, elegant and impactful Executive dashboards/products.
• Demonstrated ability to thrive in fast-paced and ambiguous environments.
• Excellent analytical, written, and verbal communication skills and a master influencer through the use of data.
• A collaborative, team player with a can-do approach.
• The Team
• Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You'll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.
• Our Commitment
• We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
• We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
• Compensation Disclosure
• The compensation offered for this position will depend on qualifications, experience, and work location. For c

Additional Information

Our Mission At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

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