Supervisory Contact Representative

About the role

This job announcement uses the Subject Matter Expert Panel Assessment to evaluate applicants. The General Schedule (GS) basic pay schedule may vary by geographic locality. To view pay rates in a specific location visit the Office of Personnel Management pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-06 for the GS-07 level, or GS-07 for the GS-08 level) within the federal service, which demonstrates the ability to perform the duties of the position, is required. GS-7 Specialized experience is defined as: Applying routine financial regulations, policies, and procedures to research and resolve standard customer account issues; or Explaining basic system regulations, guidelines, and processing outcomes to customers or other employees; and Providing informal guidance, peer-to-peer training, or support to coworkers. GS-8 Specialized experience is defined as: Interpreting and applying complex or non-routine regulations and policies to analyze and resolve sensitive or escalated problems; or Developing alternative solutions and explaining technical regulations, procedures, and official outcomes to customers or other employees; and Coordinating team workflow priorities, delivering training, or providing performance feedback to team members. You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Defense Finance and Accounting Service? Share your experience