Team Leader Customer Care

About the role

Flutter, the world's largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market. We are looking for a highly motivated Team Leader to join our Customer Care B2C. You will directly report to Associate Manager of the department.

Responsibilities

• Assist in the formulation of targets for individuals;
• Answer questions from staff and provide guidance and feedback;
• Anticipate escalation and take over calls when needed;
• Devise ways to optimize procedures and keep staff motivated;
• Keep management informed on issues and problems.

Requirements

• Proven experience as call center supervisor or similar supervisory position;
• Excellent in Italian;
• Working knowledge of MS Office;
• Tech savvy with knowledge of telephone equipment and relevant computer programs;
• Ability to work under pressure.
• Why choose us:

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