10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
2+ years of recent experience working on enterprise ServiceNow Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities
2+ years of experience managing people and processes
ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
Bachelor's degree and/or equivalent relevant professional work experience
Ability to travel 10%, on average, based on the work you do
Limited immigration sponsorship may be available
Preferred:
Master's degree in Computer Science, Information Systems, Engineering, or Business Administration
ServiceNow certification or equivalent enterprise platform certification
Experience with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform
Experience with enterprise application integrations using application programming interfaces, middleware, or event-driven architecture
Experience supporting architecture governance or platform modernization programs across multiple business units
You may also be eligible to
Additional Information
Position Summary
The ServiceNow Technical Architect is a senior expert responsible for the end-to-end architectural vision, design, and governance of the ServiceNow platform, associated business processes, and the technical architecture. This role is pivotal in the effort to translate complex business requirements into scalable, secure, and future-ready ServiceNow solutions. The architect leads architectural strategy, ensures platform alignment with enterprise processes and IT standards, and acts as a trusted ServiceNow advisor to executives and stakeholders.
Recruiting for this role ends on 11/30/2026
Work you'll do
As a ServiceNow Solutions Architecture on the Internal Services team, you will be responsible for...
Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
Assesses technical issues and raises Architectural Decisions, evaluation of solutioning options, and sets agreement on recommended solution.
Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
Collaborates with the Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution.
Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
Guide developers, administrators, and solution architects in technical design, development, and integration
Drives solution architecture in strong collaboration with technical architects for the different capability, process and project teams involved in the development of consistent and secure solutions.
Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.
Assists with the identification of overlapping projects or products for the same capabilities
Assists review of products and adjacent enterprise platforms, to ensure they're following desired platform and business strategy
A successful candidate would possess these skills:
Ability to work independently and collaborate as part of a team
Effective written and verbal communication skills
Meticulous attention to detail and quality of work product
Ability to build and sustain professional relationships
Ability to lead projects or workstreams
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
Strong interpersonal skills and professional demeanor
Ability to meet deadlines
Ability to mentor and provide clear guidance to others
The team
Deloitte's Internal Services professionals support the businesses, people, and operations that help the organization deliver measurable, lasting results. Spanning areas such as accounting, tax, legal, brand, design, human resources, information technology, and technology development, this team works across functions with a shared focus on enabling impact where it matters most.
Deloitte · Atlanta, GA