Quality Development Specialist

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work Position oversees the quality assurance program for vocational rehabilitation services and requires extensive travel within the Central region of the state. Key responsibilities include conducting audits of casework records to ensure compliance with program standards and federal regulations; consulting with field staff and management on casework issues; and providing training and technical guidance to counselors and other field‑based personnel. The role also involves administering the promotional testing process for independent rehabilitation counselors. The successful candidate must have the ability and means to travel frequently to meet the demands of the position. Knowledge Skills and Abilities/Management Preferences Salary Grade Range $60,881 - $106,544 Recruitment Range $60,881 - $77,000 **Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours** Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Experience delivering rehabilitation services to individuals with a wide range of disabilities, including physical, sensory, cognitive, and mental health conditions. Experience with reviewing and approving casework and service delivery decisions within a vocational rehabilitation (VR) program, ensuring compliance with policy and quality standards. In-depth knowledge of the North Carolina Division of Employment and Independence for People with Disabilities (EIPD) Vocational Rehabilitation (VR) and Independent Living (IL) policies and procedures, as well as applicable federal regulations issued by the Rehabilitation Services Administration (RSA). Management Preferences: Experience designing and delivering training sessions or presentations for internal staff and external stakeholders. Proven ability to collaborate effectively in team-based environments. Demonstrated skill in prioritizing tasks and applying strategies to meet multiple deadlines. Posting closes at 11:59 p.m. the night before the closing date Position is funded in part through federal funds About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU . Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will no