Additional Information
Hours:
35 hours per week
Hybrid working
Closing Date:
At Skipton, we're building the modern mutual of the future, one where seamless, secure and intuitive digital experiences help our members feel supported at every moment that matters. The Member Experience Platform is at the heart of this ambition, powering our Mobile App, Member Portal and Customer Identity capabilities. As our Senior Platform Owner , you'll take strategic ownership of this critical platform and help define the next generation of member‑facing digital experiences across Homes, Money and Membership, ensuring our services feel effortless, personal and human. Your leadership will directly shape the digital channels used daily by more than a million members, giving you the rare opportunity to make a meaningful difference at real scale.
You'll guide long‑lived cross‑functional teams working with autonomy and purpose across App, Portal and Identity capabilities, supported by the Society's modern engineering ecosystem, including automation‑first CI/CD pipelines, observability by default, decoupled architecture, cloud platforms, API and event‑streaming foundations. Working in partnership with Product Owners, Platform Leads, Engineers, Security, Architecture and Data teams, you'll own the multi‑year platform vision, define platform contracts and standards, drive resilience and accessibility, and continuously evolve the platform to meet the needs of members, brokers and colleagues. You'll role‑model our behaviours. Be Accountable, Be Curious, Be Collaborative, Be Brave . and foster a culture where teams can innovate safely, experiment, and deliver small, frequent improvements that compound into exceptional experiences.
This is a true leadership opportunity: you'll manage platform budgets, align technology and business stakeholders, ensure world‑class identity and authentication journeys, champion secure‑by‑design practices, and nurture a healthy technology culture where talented people can thrive. If you're excited by the idea of shaping one of the most important platforms in the organisation. and building digital experiences that genuinely help people save, buy homes, and feel confident about their financial futures, we'd love to talk to you.
Who Are We?
Not just another building society. Not just another job.
We're the fourth largest building society in the UK , and proudly mutual, owned by our members, not shareholders. That means every decision we make is about doing the right thing for our customers and colleagues.
Our people say Skipton is a great place to work, and now it's officially recognised as the happiest place to live in Great Britain. Whatever your background or ambitions, we'll help you grow, thrive, and shape a better future.
Why This Role Matters
The Member Experience Platform sits at the very heart of Skipton's digital relationship with its members. powering the Mobile App, Member Portal, and Customer Identity capabilities that enable people to securely access, manage and enhance their financial lives. As we continue to build a modern mutual grounded in simplicity, trust and great digital experiences, this platform is one of the Society's most important strategic assets. We deliver value through small, safe, frequent changes, powered by a system designed for flow and quality. Your leadership will ensure our digital channels feel seamless, intuitive, resilient and personal, enabling journeys that finish more often and feel more human across Homes, Money and Membership. You'll shape how members interact with us every day and create the foundations for future innovation across authentication, personalisation, omni‑channel journeys and member value
Skipton · Skipton, UK