Operations Lead, Experience Marketing, Logitech G (GCN)

External

Logitech · Shanghai, China

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ComplianceCRMDocumentationLeadershipProcess Improvement

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About the role

The Operations Lead will be responsible for operational planning and execution for Logitech G Experience Marketing programs in China. Based in Shanghai, this role leads the day-to-day operations function for China gaming and esports programs, working closely with local teams, external partners, and global stakeholders to ensure programs are executed efficiently, compliantly, and in line with business goals. This role is well suited to a candidate who combines strong operational discipline with hands-on knowledge of the China gaming and esports market. The successful candidate should be comfortable leading a local team, coordinating cross-functional stakeholders, managing budgets and compliance requirements, and supporting program growth across both online and offline channels.

Responsibilities

Operations Management and Program Execution

Lead and manage the China operations team for Experience Marketing programs, providing clear direction, prioritization, and support for day-to-day execution.

Oversee end-to-end operational planning and delivery for Logitech G gaming and esports programs across mainland China, ensuring timelines, quality standards, and execution requirements are met.

Develop and manage the annual China operations plan, including budget planning, vendor costs, platform fees, and local execution requirements.

Build, maintain, and continuously improve the China operations dashboard to track program status, KPIs, financials, risks, and progress.

Prepare operational documentation, workflows, legal terms and conditions, and program requirements in Chinese and English where needed.

Coordinate with internal legal, finance, procurement, and other cross-functional teams to ensure smooth execution of local programs.

Manage contracts, statements of work, and related documentation with local agencies and vendors, in partnership with legal and procurement stakeholders.

Work closely with the Project Manager to monitor project progress, resolve escalated issues, and maintain alignment between operational execution and program objectives.

Compliance, Risk Control, and Prize Fulfillment

Manage prize fulfillment operations in compliance with China regulations, including individual income tax requirements, customs processes for imported goods, and annual record keeping.

Ensure program execution complies with relevant local laws, regulations, and platform policies, including data privacy, advertising, and promotional activity requirements.

Identify operational risks in advance and coordinate issue resolution with internal teams and external partners.

Monitor policy or rule changes across key China platforms such as Bilibili, Douyin, WeChat Mini Programs, and other relevant channels, and adjust operational processes when needed.

Retail and Business Support

Support the expansion and integration of online programs into China retail channels to help ensure a consistent consumer experience across digital and offline touchpoints.

Manage quarterly CRM and retail-related programs across key retail channels, including JD.com, Tmall, Suning, and offline retail partners.

Track and report program performance and contribution to business growth, including revenue-related outcomes where applicable.

Provide regular updates for internal business reviews and presentation materials to ensure global stakeholders have clear visibility into China program priorities and progress.

Stakeholder Communication and Team Leadership

Serve as the primary operations contact between the China team and global Experience Marketing stakeholders, ensuring clear, timely, and practical communication across regions and time zones.

Lead regular operations review meetings with China stakeholders and maintain alignment with broader global planning rhythms.

Build and maintain effective working relationships with local game publishers, gaming cafés, key opinion leaders, agencies, and platform partners across the China ecosystem.

Support team development through coaching, clear ways of working, and ongoing process improvement.

Help maintain an efficient, collaborative, and accountable team environment in the Shanghai office.

Reporting and Process Improvement

Use data and market insights to support operational decision-making and program optimization.

Improve workflows, documentation standards, and execution processes across China programs to increase efficiency and reduce risk.

Review program performance on a regular basis and prepare clear, business-friendly reporting for internal stakeholders.

Promote continuous improvement by turning program learnings, operational feedback, and stakeholder input into actionable process updates.

Required Qualifications

5+ years of experience in operations management, program management, or related roles, preferably in gaming, esports,

Operations Lead, Experience Marketing, Logitech G (GCN)

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