Assist guests with merchandise selection, purchases, and transaction support
Deliver friendly, professional, and elevated customer service at all times
Support sales goals and KPI targets through guest engagement and team collaboration
Team & Operational Support
Help oversee daily retail operations and support overall team performance
Lead by example while promoting a positive and collaborative work environment
Support store opening, closing, and operational procedures
Merchandising & Inventory
Maintain visually appealing displays, signage, and seasonal merchandising presentations
Restock and organize merchandise to ensure the sales floor remains guest-ready
Support inventory control, cycle counts, and loss prevention efforts
Monitor inventory levels and communicate restocking needs to leadership
Retail Systems & Store Standards
Operate POS systems and troubleshoot minor issues when necessary
Maintain store presentation and operational standards
Follow all company policies, procedures, and operational standards
What You Bring
Strong leadership, communication, and customer service skills
Ability to multitask and remain organized in a fast-paced environment
Strong attention to detail and problem-solving abilities
Effective communication and teamwork skills
A proactive mindset with the ability to work independently when needed
Previous retail, merchandising, or leadership experience preferred
Requirements
High School Diploma or equivalent required
1-2 years of retail, merchandising, or customer-facing experience preferred
Previous supervisory or leadership experience is a plus
Basic computer proficiency and ability to learn POS systems and retail technology
Flexibility to work evenings, weekends, holidays, and peak business periods
Professional appearance and adherence to company standards and policies
Physical Requirements
Ability to lift, carry, or move merchandise and supplies up to 50 lbs. using appropriate equipment
Ability to stand, walk, bend, kneel, and remain active for extended periods
Ability to operate registers, computers, and other retail equipment
Benefits
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$23 - $24 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have aDental insuranceVision insurance401(k)Equity / stock options
Additional Information
#parttime #temporary #hot
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: 25 hours/week | Shifts between 7:30AM-3:30PM or 3:00PM-11:00PM/12:00AM Business Hours: Monday-Sunday, 7:00AM-12:00AM
Lead Exceptional Retail Experiences at an Iconic NYC Destination
Top of the Rock at Rockefeller Center is one of New York City's most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience.
To support peak season operations, we're seeking engaging, customer-focused Retail Supervisors to support the day-to-day operations of our retail and gift shop environment. In this role, you'll help lead the sales floor, support team performance, maintain visual merchandising standards, and ensure every guest interaction is welcoming, seamless, and memorable.
As a Retail Supervisor, you help drive sales performance, maintain operational standards, and create a welcoming retail environment in a fast-paced, high-traffic setting.
This seasonal opportunity provides valuable retail experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.
Why This Role Matters
This role helps ensure the retail operation runs smoothly while delivering the elevated level of service guests expect from Top of the Rock.
Spsnorthamerica · New York, NY