Prior automotive service/technical experience or commensurate training. Management or supervisory experience preferred. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.
Certificates and Licenses:
√ Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Environment Demands:
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Benefits
Vision insurance
Additional Information
Stevenson-Hendrick Toyota Jacksonville
Location: 3124 New Bern Highway, Jacksonville, North Carolina 28546
Summary: The Service Supervisor is responsible for supervising the service and repair of vehicles brought to the dealership. The Service Supervisor is responsible for assisting with operations, profitability, employee supervision, and customer satisfaction in the service department.
Supervisory Responsibilities: This job has direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Assists with answering technical questions about vehicle problems, warranties, services, and repairs.
Reviews service orders.
Assists in diagnosing vehicle problems.
Orders parts and tools as necessary.
Reviews administration of warranty claims.
Trains and supervises service department employees.
Provides input to upper management and Human Resources to make service department hiring and discipline decisions.
Sets schedules and assigns tasks to service department employees.
Maintains good working relationship with factory(s).
Attends required manager meetings.
Maintains effective employee relations.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Hendrick · Stevenson-hendrick Toyota Jacksonville