Additional Information
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.
Job Description
Summary of Position
The Client Manager is primarily responsible for accounting service and relationship management of multiple accounts. The Client Manager will have a proven ability to form relationships with client stakeholders at varying levels within an organization, and the client's consultant, if applicable.
The position requires an individual who can balance client support, strategic influence, and mobilize and motivate internal resources to resolve client issues. The Client Manager will develop and support retention strategies for an assigned client base; retention responsibilities include contract renewal and product expansion. This individual must be comfortable with quota.
Responsibilities also include utilization support strategies such as benefit design and member communication strategies, including identification of client capabilities. The Client Manager is responsible for conveying the value Teladoc brings in terms of ROI, cost avoidance, population health management, and employee wellness to the client, and the client's consultant, if applicable.
The Client Manager is also responsible for daily management of client needs, coordination and management of projects, maintenance of client relationships, and upselling of Teladoc products into existing their client base.
Essential Duties and Responsibilities
Relationship Management
Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc
Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services
Coordinate client administrative details with Operations, Finance, Legal, and IT
Cultivate and maintain positive relationships with clients
Ensure clients experience prompt and professional issue resolution
Manage internal and external stakeholders to maximize both retention and growth
Develop strategies to align client goals with Teladoc plan goals
Work with all functional areas to resolve client inquiries/problems/complaints in a timely manner
Develop 12-month client communication plans to drive utilization
Facilitate discussions to evaluate client satisfaction and performance against key metrics
Develop knowledge and actively seek current information about client's organizational structure, products, services, and markets serviced
Manage the creation, distribution, and review of client reporting
Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion
Work closely with Sales to manage client needs and expectations
Provide internal management information to assist in the updating of monthly forecasts and billing
Use Salesforce database to log activities and sales opportunity management
Develop client relationships to support clients use for reference, speaker, and media requests
Revenue Generation
Maintain satisfied clients through consistent client support
Direct renewal activities for assigned accounts
Learn Teladoc product offerings and value propositions
Expand product offering or population covered to meet yearly sales quota
Required Qualifications
3-5 Years in Healthcare Client Management and sales
Deadline pressure (Fast paced work environment)
Exceptional relationship building & problem-solving skills
Excellent oral and written communication skills
Excellent analysis and organization skills
Proven sales record
Understanding of data and key metrics for client success
PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce
Teladoc · - Any Location (remote)