In this role, you'll gain hands-on experience supporting internal employees while developing your technical and customer service skills. You'll work closely with experienced IT and engineering team members to troubleshoot issues, learn best practices, and contribute to delivering a great user experience.
Responsibilities
Provide friendly and responsive technical support to end users, both onsite and remotely
Assist with handling IT incidents, service requests, and user inquiries
Help set up, configure, and support Windows and macOS laptops, mobile devices, and
applications
Learn to manage and prioritize support tickets within defined service levels
Document issues, solutions, and updates in the service management system
Collaborate with IT team members to resolve technical issues and escalations
Contribute to creating and updating support documentation and guides
Support onboarding and offboarding activities (device setup, account access, etc.)
Follow IT security policies and best practices
Provide basic guidance to users and help improve their experience with IT tools
What You Bring
Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a related field
Basic familiarity with Windows and/or macOS environments
Foundational understanding of computer hardware and mobile devices
Exposure to Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
Familiarity with collaboration tools like Zoom is an asset
Interest in learning about Active Directory, Okta, and IT systems
Strong communication and customer service mindset
Eagerness to learn, take initiative, and ask questions
Good organizational and problem-solving skills
Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation ideas
Benefits
This is a great opportunity to gain real-world IT experience in a supportive environment. You'll learn from a collaborative team, build practical skills, and contribute to improving how employees interact with technology across the organization.For a career where you can drive our business and shape your future, apply now.Our ranges reflect the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role, the total rewards package may also include benefits, bonus, and other employee offerings.The base salary range for this position is$20 - $21 CADUse of Artificial Intelligence in Hiring: We use artificial intelligence ("AI") in our hiring process, including to screen, assess, or select applicants for this position.Vacancy Status: This job posting is for an existing vacancy.Paid time offRemote work optionsPerformance bonus
Additional Information
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca , AutoSync , Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group , Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond.
Learn more at tradercorporation.com .
We're looking for a motivated Junior User Support Engineer to join our IT team (6-month contract)
Location : Toronto
Work Type : Hybrid (3-4 days in office)
Autotradercanada · Toronto, Canada