Supervisor, Ace Liquor Innisfail

About the role

Provide supports to management of a multimillion-dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers. Essential Business Functions, Responsibilities and Accountabilities People Management Skills Customer service driven, friendly, willing to talk to all customers Promote a work culture that makes your store an inviting place to work Be a role model who supports and inspires fellow team members Delegate tasks to team members and set priorities in partnership with management Communicates in a clear and concise manner to team, participates in huddles/meetings, relay pertinent information Provide guidance to team members while supporting management initiatives Customer Offering Deliver exemplary customer service Greet customers when they enter the store and take customer to product when required Generate sales by educating, advising, and suggesting products to every customer Maintain a high level of service and product knowledge Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints Accountable for product rollouts and product launches in partnership with management Understand and utilize local market tends in partnership with management Evaluate programs and promotions for effectiveness and offer recommendations to management Assist customer from store and/or offer car service when appropriate Financial Complete customer transactions on the Point-of-Sale (POS) device, including payment Understand the POS system and all transactions that may arise Ensure all cash handling policies & procedures are adhered to Ensure all opening & closing procedures are done correctly Complete end of day till reports Ensure safe is locked at all times and deposits are secured Day to Day Operations Meet or exceed department financial targets through partnership with management Ensure department follows merchandising and pricing guidelines Assist in all operational duties in partnership with management Ensure store is presentable and relay any maintenance issues to management Manage communication (mail, email, voicemail) in absence of management Manage ordering and receiving in partnership with management Actively aim to increase and share product knowledge Maintain inventory levels in partnership with management Attend OHS and LP meetings and training sessions Stock shelves and cooler with product Set daily tasks for the store in absence of management Review flyers, upcoming events, and promotions; execute appropriately Participate in routine store maintenance and cleaning Regulatory Adherence Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to Maintain First-Aid, LP and OHS Training Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right Ensure AGLC/BC LRS and other government guidelines are met Adheres to all SNDL Inc. policies, with a focus on Social Responsibility