Flight Program and Critical Care Operations Manager

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Employment Status: Full time Shift: Variable Hours (United States of America) Facility: 431 McClanahan St SW - Roanoke Requisition Number: R153907 Flight Program and Critical Care Operations Manager (Open) How You'll Help Transform Healthcare: The Carilion Clinic Patient Transport Manager provides day to day leadership to Carilion Clinic Patient Transport Department (CCPT). CCPT oversees Carilion Clinic's Patient Transportation, ground and flight. This position is one of two managers for the critical care transport arm of Carilion Clinic Patient Transportation which includes Life-Guard 10 (Hardy), Life-Guard 11 (Radford), Life-Guard 12 (Lexington), and our Neonatal-Pediatric Transport EMTs. Come join our award-winning team as the operations manager for Carilion Clinic Life-Guard and our Neonatal-Pediatric transport service. Carilion Clinic Life-Guard was the first air ambulance in Virginia and was honored to receive the Association of Air Medical Services Program of the Year Award in 2018. This award directly reflects our focus on safety, quality, and service excellence. We pride ourselves in putting the Carilion Clinic values in action, from volunteer efforts in the community to driving industry change through our courage and curiosity. This position will provide leadership oversight for each of our flight bases in Christiansburg, Hardy, and Lexington, Virginia. Carilion Clinic Life-Guard, operated by Med-Trans Corp. and licensed by the Virginia Office of Emergency Medical Services. In addition to the flight program, this position will also manage our neonatal-pediatric transport team based out of Carilion Clinic Children's Hospital which includes a regional level III Neonatal Intensive Care Unit and a Pediatric Intensive Care Unit. The neonatal-pediatric transport team provides critical care ground/air transport for neonates and pediatric patients up to age 18. The Flight Program and Critical Care Transport Operations Manager reports directly to the program director and will work closely with each of our clinical team leaders to manage operations, personnel, develop performance improvement projects, ensure regulatory accreditation, and promote employee engagement. This is a front line manager position, requiring maintenance of all requirements of the Paramedic or RN Transport Specialist, including but not limited to: AHA HCP-BLS, EVOC, and ACLS must have completed and maintained. Must obtain PALS, NRP, TNCC or ATLS (audit) within 1 year of hire. AND Must obtain FP-C or CFRN within 2 years of hire. Successful completion of transport specialist orientation, maintaining proficiency in clinical skills per the appropriate competency validation tool, serving in that specific role a minimum of 2 shifts per month. Maintaining a driving record in accordance with the CCPT Driver Safety Policy and Carilion Clinic Risk Management. Special notes: The aircraft is restricted by weight and balance and therefore, all staff are expected to maintain Use of the PAPR is not an option for employees transporting patients on airborne precautions, because the hood will not fit over the required flight helmet. Therefore, all employees must be able to wear N95 respirator. To learn more about our Flight Program, you can click this link . Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes. Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management. Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process. Responsible for implementation of department budget and monitoring of expenses. Responsible for supporting service line mission, goals and scorecard objectives. Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient's rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department. Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication. What We Require: Education: Bachelor's degree required. 4 years relevant work experience may be considered in lieu of a degree. Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experi

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