Summary of Responsibilities:
Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Answer telephone in a engaging and professional manner and receive guest food & beverage orders according to Hotel standard operating procedures
Demonstrate full knowledge of all menu items and pricing
Maximize revenue from every order by upselling in a professional manner
Co-ordinate the delivery of VIP gifts and amenities
Prepare service tray and tables according to Hotel standard operating procedures
Accurately prepare guest bills, correctly post transactions and ensure an accurate float count at the end of each shift
Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure relevant departments are notified in a timely manner
Follow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures
Participate in hotel committees
Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
Perform any other duties, tasks, and assignments within your department as required
Accorhotel · Hamilton, Pembroke Parish, Bm