Property Manager - Head of Property Management

About the role

As a Property Manager at Drivers & Norris, you will be responsible for the day-to-day management of residential properties on behalf of landlords and clients. You will ensure properties are well maintained, tenancies are managed compliantly, and clients receive an exceptional and proactive service that reflects the company's reputation for high standards. Drivers & Norris

Responsibilities

• Client & Landlord Relationship Management
• Act as the main point of contact for landlords and tenants.
• Provide regular updates and professional advice to clients.
• Build strong, long-term relationships, ensuring client satisfaction and retention.
• Liaise with landlords regarding property performance and maintenance requirements. Drivers & Norris
• Tenancy & Portfolio Management
• Manage all aspects of tenancies including rent collection, invoicing, arrears chasing, and renewals.
• Ensure tenancy compliance with relevant legislation (e.g., AST requirements, Right to Rent checks, safety certificates and regulations).
• Regularly inspect properties to monitor condition, compliance, and tenant responsibilities. Drivers & Norris
• Maintenance & Repairs
• Monitor and respond to maintenance requests and issues promptly.
• Coordinate repairs and maintenance work with trusted contractors or internal teams.
• Undertake or organise regular property visits; assess and prioritise issues and costs. Drivers & Norris
• Financial & Administrative Duties
• Process invoices
• Maintain contract documentation, tenancy files, statutory compliance certificates, and key records.
• Communication & Compliance
• Provide tenants and landlords with clear communication on obligations, timelines, and changes.
• Maintain up-to-date knowledge of relevant UK property legislation and industry best practices.
• Ensure compliance with company procedures, ARLA and Property Ombudsman standards. Drivers & Norris
• Skills & Experience Required
• Proven experience in residential property management or similar role in an estate/property agency
• Strong organisational and time-management skills - able to manage multiple properties effectively
• Excellent communication and relationship-building skills
• Commercial understanding of rent accounts, budgeting, and invoicing
• Knowledge of relevant legislation (landlord health & safety compliance, AST rules, deposit protection, etc.)
• Ability to prioritise workload and problem solve independently
• Proficiency with property management software and Microsoft Office
• Desirable Qualifications
• ARLA Propertymark qualification (or equivalent industry certification)
• Full UK driving licence
• What Drivers & Norris Offers
• A supportive team environment with opportunities for professional development
• Exposure to a wide range of property portfolios including residential and mixed management
• Competitive salary
• Potential performance incentives and growth pathways within the firm

Additional Information

Property Manager Location: London (Holloway / Finchley) as required) Department: Property Management Reports to: Head of Property Management / Operations Manager

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