MyVU Technical Support Specialist Opportunities

About the role

As a Technical Support Specialist, you'll be the go-to expert for our borrower portal and a trusted resource for both borrowers and internal loan teams. You'll help Veterans navigate important tools during their homebuying journey, from enrolling in the portal to uploading and signing documents. Patience, empathy, and clear communication are key, especially when supporting borrowers who may be new to online systems. While you'll answer general questions about the VA loan process, you'll always operate within company and legal guidelines, which means you won't take loan applications or discuss loan terms. Your support helps keep the process smooth, accessible, and stress-free for everyone involved. Please note that we are gathering awesome candidates for future opportunities on the MyVU Technical Support Team. We do not currently have an opening. The ideal candidate is available to work full-time and has evening availability past 5pm. This opportunity is an in-seat position in Columbia, Missouri. Here's a snapshot of what you'd be doing: Serving as the first point of contact for borrowers who need technical help, supporting them over the phone and via email with care and professionalism. Guiding borrowers through portal enrollment, login issues, document uploads, document signing, and locating payment information. Answering general questions about the VA loan process while following guidelines that prohibit discussing loan terms. Troubleshooting technical issues and escalating system or portal concerns to the appropriate teams when needed. Keeping detailed notes and tracking issues to ensure accurate follow-up and resolution. Partnering with internal loan teams to support borrowers and improve the overall experience. Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture. About You: You bring a strong attention to detail and take pride in getting things right. Multitasking comes naturally to you, and you can stay focused in a fast-paced, results-driven environment. Providing excellent customer service is second nature to you, even in challenging situations. You communicate clearly and confidently, both verbally and in writing. You enjoy problem-solving and can think analytically when troubleshooting issues. You work well on a team and value collaboration. You show up consistently and can be counted on to get the job done. Bonus points if you have experience with CRM systems, Encompass, Outlook, MyVU, or supporting users across PC, Mac, Android, Apple, or Linux systems. At least 6 months of customer service experience is a plus, but not required. We're all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn't measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country. We're so glad you're here checking out this opportunity! If this role gets you excited but you're worried you don't check every box - don't sweat it. We're more interested in what you can bring to the team than a perfect checklist. If you're passionate, driven, and ready to make a difference, we'd love to hear from you. Come as you are, and together we'll create something amazing. Interested? Apply Today! Learn more about Veterans United on Glassdoor and our career site at vu.com/careers Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.