Above average written and verbal communication skills
Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information)
Fast and accurate data-entry skills with the ability to process high volumes of work accurately
Adaptable to change
When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
Working Arrangement
Hybrid
Benefits
Flexible schedule
Additional Information
We're looking for a Business Process Senior Associate to join our Insurance Operations team at MBPS. In this role, you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
Position Responsibilities:
Review and validate New issue requests, communicate inquiries and additional information to CSS.
Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts, and underwriters
Collaborate with other Manulife teams to complete set-up request
Initiate billing, publications and ID printing and coordinates mailing instructions to courier
Perform quality assurance to ensure set-up accuracy
Activates policy profile for the use in claims, underwriting, sales and billing
Required Qualifications:
Knowledge in MS Office Applications (Word, Excel, PowerPoint)
Strong technical, analytical, organizational, and problem-solving skills
High level of accuracy, attention to detail and ability to exercise flexibility and judgment.
Demonstrates initiative and accountability
Commitment to high level of quality and customer service
Ability to work independently and in a team environment
Ability to handle stress and work in a high-pressured environment
Ability to organize and prioritize work
Must be able to work on the night shift
Manulife · Quezon City