Director, Total Rewards & Workforce Operations

Benefits

Additional Information

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process. Job Description The Director, Total Rewards & Workforce Operations provides operational leadership and oversight for compensation administration, benefits operations, workforce transactions, payroll readiness coordination, and timekeeping practices at Texas State Technical College (TSTC). This role ensures workforce and pay-impacting activities are executed accurately, timely, consistently, and in alignment with institutional expectations and operational standards. The position leads front-end workforce operations that directly impact teammate pay, benefits, workforce records, and payroll readiness across all campuses. The Director partners closely with Payroll, Finance, HR Systems, Talent Acquisition, HR leadership, and campus leaders to support operational integrity, transaction accuracy, workforce coordination, and service responsiveness. This role leads a small operational team responsible for compensation administration, benefits coordination, workforce transaction processing, operational quality assurance, and workforce operational support. Success in this role is measured through operational accuracy, responsiveness, execution discipline, service quality, audit readiness, and stakeholder confidence. The Director contributes to TSTC's commitment to being Compellingly Different, Best in Class, and Stronger Over Time through disciplined workforce operations, trusted service delivery, and operational consistency. The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members. Total Rewards & Workforce Operations Administration Oversee day-to-day operational administration related to compensation, benefits, workforce transactions, and payroll-impacting activities. Ensure compensation actions, benefit-related processes, workforce changes, and operational approvals are administered accurately, timely, and consistently. Coordinate cyclical workforce activities including merit processes, special pay actions, workforce changes, and operational support activities while maintaining established timelines and approval standards. Payroll Readiness, Timekeeping & Workforce Coordination Support institutional payroll readiness through oversight of workforce transactions, timekeeping practices, leave coordination, operational approvals, and payroll-impacting workflows. Partner closely with Payroll and Finance to support accurate workforce data, operational alignment, and timely payroll administration. Monitor payroll-impacting transactions, operational delays, workflow gaps, and recurring concerns and support corrective actions, process improvement efforts, and operational education as appropriate. Operational Quality Assurance & Execution Discipline Establish and maintain operational controls, validation practices, and workflow standards supporting workforce transaction accuracy and operational reliability. Review transaction readiness, operational sequencing, and workflow execution to reduce errors, rework, and downstream operational impacts. Partner with HR Systems and Payroll to strengthen workflow reliability, reporting visibility, operational controls, and workforce process integrity within Workday. Communication, Service & Stakeholder Support Establish and maintain service expectations supporting workforce operations, compensation administration, and benefits-related activities. Communicate operational updates, deadlines, process expectations, and workforce-related information clearly and professionally. Support leaders, teammates, and HR partners with guidance related to workforce operations, pay-impacting processes, approvals, and operational expectations while fostering confidence through responsiveness, professionalism, and dependable follow-through. Reporting, Operational Monitoring & Process Improvement Monitor operational indicators related to workforce transactions, operational accuracy, response times, quality assurance, and payroll readiness. Identify trends, recurring concerns, process gaps, and operational inefficiencies and support improvement efforts that strengthen operational clarity, consistency, and service reliability. Support operational reporting, audit preparation, reconciliations, and workforce operational reviews using Workday and related systems. Team Leadership & Workforce Operations Management Provide leadership, coaching, operational direction, and performance management to a team supporting compensation administration, workforce transactions, benefits coordination, and workfo