Manager, Donor Engagement

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose The Manager, Donor Engagement, will be responsible for soliciting donations of food and other supplies for distribution to Salvation Army Ministry Units e.g. food banks and shelters. Key Accountabilities Develop and manage donor relationships, partnerships, and sponsorships to drive ongoing engagement, retention, and increased in-kind contributions. Solicit and secure donations (food, toys, supplies, and other goods) from businesses, community partners, and individuals to support Salvation Army programs. Identify and cultivate new corporate and community partnerships to expand resource development and meet emerging program needs. Plan and coordinate seasonal and community campaigns (e.g., Toy Mountain, Back-to-School) to ensure effective collection, organization, and distribution of donations. Represent the organization at community events and outreach initiatives to strengthen visibility, partnerships, and volunteer participation. Manage and maintain accurate donor records, campaign data, and reporting using internal systems, ensuring confidentiality and timely acknowledgements. Design and deliver donor stewardship and recognition initiatives, including events, site visits, and engagement opportunities that encourage continued support. Coordinate logistics and partnerships for the Christmas Campaign, including vendor relations, donation bin placement, toy drives, and transportation scheduling. Collaborate cross-functionally with internal teams, public relations, and external stakeholders to align on priority needs, communications, and community engagement strategies. Ensure compliance and safety by adhering to organizational policies, OH&S regulations, and health and safety standards while supporting all activities. Education and experience Qualifications: Completion of a three-year post-secondary program in Community Relations, Fundraising Management, or a related field (equivalent combinations of education and experience may be considered). Valid Class G driver's license, access to a reliable vehicle, and valid insurance; ability to complete required background checks. Minimum three (3) years of experience in fundraising, public relations, marketing, or a related field, preferably within the not-for-profit sector. Proficiency in Microsoft Office 365 and ability to manage data, reporting, and communications effectively. Demonstrated excellence in customer service, interpersonal, and written/oral communication skills, with the ability to build strong community partnerships. Strong analytical, mathematical, problem-solving, and time-management abilities with attention to detail and the capacity to manage multiple priorities. Ability to work independently and collaboratively, provide coaching and feedback, and contribute positively within a team environment. High level of ethics, confidentiality, accountability, and commitment to representing the organization with professionalism and respect. Self-motivated, flexible, and able to adapt to changing priorities, including working extended or irregular hours during peak periods. Commitment to understanding and supporting The Salvation Army's mission, values, and service objectives.