Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
Requirements
Bachelor's degree
Experience prioritizing and managing time effectively in dynamic environments
3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
Demonstrated analytical and problem-solving capabilities
Proficient in Microsoft Excel for use of data manipulation and interpretation
Excellent written and verbal communication skills
Experience using data and metrics to improve processes and customer satisfaction
3+ years of relevant vendor/client-facing experience
Experience in retail, e-commerce, or technology industries
Proficiency in data analysis and presentation tools
Background in project coordination or operational support
Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually
Additional Information
This role can be located in one of our approved corporate offices in Seattle, WA.
Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.
Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.
Key job responsibilities
Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
Identify opportunities to improve team processes and contribute to operational efficiency
Leverage internal AI tooling to drive efficiencies and expedite problem solving
A day in the life
Review vendor performance data and prepare summaries for team discussions
Collaborate with teammates to resolve vendor inquiries and coordinate solutions
Participate in vendor meetings, managing agendas and driving detailed discussions
Support project execution by tracking status, identifying blockers, and escalating roadblocks
Contribute to team knowledge-sharing sessions and process documentation
Amazon.com - A57 · Seattle, WA