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Business Relationship Manager at Freshfields

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Business Relationship Manager

External

Freshfields · NY

$120K–$200K/yrFull-timeOn-siteToday

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Responsibilities

Act as the primary IT contact for the New York region.
Ensure IT services are reliable, high-performing, and aligned with business requirements.
Collaborate with global service teams to resolve issues and implement improvements.
Support the adoption and transition of new technologies.
Manage relationships with outsourced service providers.
Participate in major incident management and ensure effective communication.

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Monitor local IT budgets and identify cost optimization opportunities.

Requirements

Proven experience in IT service management and customer insight practices.
Strong analytical, problem-solving, and communication skills.
Ability to build trust-based relationships with senior stakeholders.
Familiarity with ITSM tools (preferably ServiceNow) and modern service management approaches.
Resilience and confidence in managing challenging conversations.
Experience in major incident management and technology change delivery.
Structured thinker with the ability to translate business needs into practical solutions.
Why Join Us?
This is a unique opportunity to make a meaningful impact in a global organization while focusing on regional service excellence. If you thrive in a collaborative environment and are passionate about IT service delivery, we'd love to hear from you.
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Additional Information

We're looking for a proactive and experienced IT professional to join our global team as a Regional Service Management Lead . Based in our New York office, you'll be the face of IT for the region, ensuring that services meet business needs and align with global standards. This is a hands-on role focused on service excellence, stakeholder engagement, and continuous improvement across the New York office and nearby locations.

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