At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .
The Field Service Technician reports to the Project Manager at Bermex. This position plays a key role in completing service orders, which may include delivering notices, finding meters, reading meters and miscellaneous tasks necessary for the utility billing department. This position requires a high degree of driving, excellent time management, and exceptional flexibility day to day.
Responsibilities
Meter maintenance:
Remove inactive meters, locating curb valves, discontinue services, and conduct safety inspections including detection of gas leaks or theft investigations
Complete assigned duties in the required time frame for cycle readings
Assign sequence numbers to new services
Rearrange meter reading routes as necessary
Read meters on a daily and/or special basis, typically on a customer's premises for service bills
Evaluate unsafe conditions; may need to clean out meter boxes
Use electric, gas, water meter reading devices
Use printed materials such as service orders, maps, manuals, and computer printouts
Read meters in various environmental conditions
Extensively walk and stand for much of the workday
Walk for long distances (occasionally up to 20 miles per day) in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc.)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer communication:
Refer all consumer complaints to the appropriate authorities
May provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned .
About You
Requirements
Education: Education: None . Must be 18 years of age or older
Experience: No experience necessary. Employees will be trained . Must possess a valid driver's license.
Education: High School D iploma or GED
Experience: Experience in meter reading or working in outdoor conditions; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Your Skills:
Ability to multi-task , and work independently a nd as a team
Exceptional flexibility in daily routines and route scheduling
Adequate time management skills to finish daily meter maintenance
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
This role would not be a good fit if youy
Do not enjoy working independently
Do not enjoy working in outdoor conditions
Do not enjoy walking long distances
Are not flexible and do not enjoy adapting to your current work schedule or routine
Do not have adequate planning and time management skills to finish a days work in a timely manner
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety :Group health plans including medical/prescription, dental, vision and a variety of other coverage optionsCompany paid group life insurance, accidental death & dismemberment insurance, short and long term disabilityFlexible Spending Accounts or an option for a Health Saving Account with company matchCompany paid Employee Assistance Program (EAP) for all employees and eligible family membersRetirement :Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no costRoth or Traditional 401(k) Retirement plan with company matchPTO Plans ( a fter 90 completed days of service for full-time employees) :Paid VacationPaid HolidaysPaid Wedding DayVeterans Day paid time off for our veteransPaid Sick Time (New York based positions ONLY)Perks/Allowances :Company vehicle (for all driver-based positions)Gas card for company vehicle (if applicable)Company provided cell phone or mobile allowance (if applicable)Boot allowance from approved vendorsDaily per diem for travel-based positionsWhere We WorkEmployees will begin their day at the local office where they will pick up their company vehicle, equipHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock options
Acrt · Austin, TX