Help customers with complaints and questions, give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information
Champion company core values and other company programs
Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Trinidad & Tobago - Minimum 3 CSEC passes
India - College pass out
English is compulsory in all locations
Requirements
Previous experience in an Agent/Customer Service Representative is preferred but not required
Certificates/Licenses
There are no personal certification or licensing requirements for this job.
INFORMATION SECURITY RESPONSIBILITIES
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.
Why Join Us?
Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.
Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people's lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website - https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
Bill Gosling Outsourcing - Where your career thrives!
Additional Information
Join a Team That's Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Billgosling · Jaipur