VP, Consumer Growth & Marketing (Hybrid/Remote: Madison, WI)

Benefits

Additional Information

At TruStage, we're on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what's possible. We need you to help us shape what's next. You'll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Location Preference: This position requires flexibility to maintain a regular in-person presence at our Madison, WI headquarters on a regular and as-needed basis to support evolving business priorities. Remote candidates may be considered; however, preference will be given to those who can maintain consistent on-site engagement in Madison. Job Purpose: This role owns and scales the end ‑ to ‑ end consumer growth engine, driving profitable acquisition, engagement, retention, and lifetime value across direct ‑ to ‑ consumer and partner ‑ led (B2B2C) ecosystems. As a member of the Marketing Leadership Team, the Head of Consumer Growth & Lifecycle Marketing is accountable for full ‑ funnel consumer performance-linking marketing actions to clear business outcomes, unit economics, and sustainable growth. This position reports to the SVP, Chief Marketing and Brand Officer. Role Overview We are seeking a performance ‑ driven senior marketing leader to serve as our Head of Consumer Growth & Lifecycle Marketing. This leader will own the full consumer funnel-from awareness and acquisition through engagement, retention, and cross ‑ sell -while modernizing how growth is delivered through AI ‑ first , data ‑ driven marketing strategies. This role is responsible for shifting the organization from static, campaign ‑ led execution to journey ‑ based , personalized customer experiences, where marketing investment follows customer value and growth decisions are guided by lifetime economics. The ideal candidate brings deep experience in performance marketing, lifecycle optimization, personalization, and predictive growth within complex or regulated environments. Job Responsibilities: 1. Own and Scale the End ‑ to ‑ End Consumer Growth Engine Own full ‑ funnel consumer growth strategy across awareness, consideration, acquisition, onboarding, engagement, retention, and cross ‑ sell Drive profitable growth with clear accountability to CAC, LTV, IRR, retention, and revenue outcomes Attribute marketing actions directly to business results through disciplined measurement and optimization 2. AI ‑ First , Modern Growth Strategy Lead AI ‑ first consumer marketing strategies, including precision targeting and segmentation, personalization, and next ‑ best ‑ action decisioning Build and scale personalized and predictive marketing capabilities that adapt experiences based on behavior, value, and intent Move the organization from static campaigns to journey ‑ based experiences that optimize engagement across the full lifecycle 3. Performance Marketing & Channel Optimization Scale high ‑ performing acquisition channels (e.g., digital, direct mail, partnerships) with strong unit economics Lead marketing mix optimization to continuously improve efficiency, reach, and incremental lift Ensure marketing spend follows customer value, reallocating investment toward the highest ‑ return journeys 4. Lifecycle, Value Expansion & Engagement Build and optimize lifecycle marketing capabilities across CRM, email, personalization, and automated journeys Drive lifetime value expansion through cross ‑ sell , multi ‑ product adoption, and retention strategies Deliver " surround ‑ sound " engagement that turns campaigns into cohesive, high ‑ performing customer journeys Launch and scale referral, advocacy, and loyalty programs to amplify organic growth 5. B2B2C & Partner ‑ Led Consumer Growth Own B2B2C audience strategy and performance across partner ‑ led consumer journeys Partner with Brand , Creative and B2B Marketing to align consumer growth strategies with partner ecosystems Ensure consistent measurement and performance accountability across direct and partner ‑ driven growth motions 6. Cross ‑ Functional Leadership & Team Development Partner closely with Product, Analytics and Marketing Operations to align growth priorities and execution Lead, coach, and develop a high ‑ performing consumer growth and lifecycle organization Foster a culture of accountability, experimentation, and data ‑ driven decision ‑ making The above statement of duties is not intended to be all ‑ inclusive and other duties may be assigned as needed. Job Requirements: Bachelor's degree in Marketing , Business, or a related field; advanced degree preferred 15+ years of progressive experience in consumer growth, lifecycle marketing, or performance marketing leadershi