Medical Assistant/ Front office Dual Role

Benefits

Additional Information

Job Description Summary ‎ Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information. - Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety. - Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards. - Prepares, labels, and processes laboratory samples and point-of-care tests accurately. - Maintains infection control, safety protocols, and equipment calibration across all clinical areas. - Supports providers with patient triage, care coordination, and transitions across clinical settings. - Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care. - Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR). - Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care. - Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed. - Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment. - Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement. - Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care. - Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards. - Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations. - Demonstrate excellent guest service to internal team members and patients. ‎ How will you make an impact & Requirements ‎ Great Opportunity! Hours are 7:30-4pm or 8:00am-4:30pm Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR. - Collects and processes copayments following standard cash-handling and reconciliation procedures. - Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record. - Provides clear explanations of check-in processes, insurance requirements, and payment expectations. - Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff. - Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner. - Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR. - Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies. - Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only. - Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols. - Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy. - Provides professional, courteous customer service and maintains composure during high-volume or challenging situations. - Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow. - Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.