User Support Manager I - EHRA

About the role

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Description of Work Job Description Summary Salary Range: $81,504 - $122,256 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency's remote work program but does require weekly onsite work. Take the next step in your tech career. We're hiring a User Support Manager I to guide support teams, improve service delivery, and shape the user experience. The primary purpose of this position is to manage and oversee user support operations that deliver exceptional customer service and ensure compliance with ITIL and ITSM frameworks for both the Department of Adult Correction and the Department of Public Safety. This role is responsible for directing first- and second-level support teams, optimizing workflows, and driving continual service improvements to meet organizational goals.