Rakuten · Tokyo, JapanPrepare for this interview
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Job Description: Business Overview Rakuten is one of the leading E-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the "Global Innovation Company." Department Overview The Business Support Development Division (BSD) plays a crucial role in supporting various business operations that occur between users, clients, and Rakuten businesses from a systems perspective. Our division provides diverse services across four key domains: DATA, Business Support/Accounting, CRM, and AI Agent, which builds the foundation for leveraging AI across the entire Rakuten organization. We are committed to pursuing business process optimization and efficiency while delivering high value through our system offerings. Position: Why We Hire As our systems scale continues to expand, robust quality management has become a strategic priority. We are looking for a Quality Assurance Lead to drive improvements in our testing processes and take end-to-end ownership of quality management across Business Support Services. In this role, you will establish and maintain consistent quality standards, working closely with users, clients, and cross-functional stakeholders to build a scalable quality assurance framework that meets evolving business needs. Position Details - Work closely with test engineers and development teams to define and improve the test automation architecture - Design and operate test automation architecture - Design and operate original test automation frameworks - Design and operate CI/CD environments - Assign and review tasks for team members, including outsourced members - Design automated test scripts for UI, API, and web applications - Implement automated test scripts - Operate test automation tools - Verify and analyze test results - Report test results Work Environment The QA team consists of 5 to 10 members and operates in a global environment where both English and Japanese are spoken. Active discussions and exchanges of opinions are encouraged as part of daily QA activities. Regular one-on-one meetings are held to ensure a safe and secure working environment where team members can feel comfortable and supported. Mandatory Qualifications: - Over 3 years of experience in test automation development or implementation - Experience using testing middleware or frameworks in any language is required (e.g., Playwright, JUnit, Test::Unit, unit test, Selenium, Cypress) - Backend knowledge and application testing experience - Experience in designing, developing, and implementing UI and API tests
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