Front Desk Clerk

Benefits

Additional Information

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a Front Desk Clerk at 1 Hotel Copenhagen, you'll be the face of the hotel , welcoming guests, making check-in/check-out smooth and seamless, and ensuring every guest leaves with a smile. You'll support the front office operations with professionalism, warmth, and efficiency while working closely with the wider team to create an exceptional stay from start to finish. If you're someone who thrives in a fast-paced environment, communicates clearly, and genuinely enjoys helping people, we'd love to hear from you . About you ... Previous experience in front office, guest services, or a similar hospitality role is highly preferred. Fluent in English with strong verbal and written communication skills; confident handling guest interactions across all channels. Previous experience in a luxury hotel is a great asset . Familiar with check-in/check-out procedures, reservation systems, and handling cash and card transactions. Comfortable using standard office equipment and hotel management systems to manage bookings and guest records. Calm and composed in high-pressure situations, including emergencies or peak hotel activity. Proactive in addressing guest concerns and finding effective, guest-focused solutions. Detail-oriented with strong organizational skills, ensuring accuracy in guest requests, billing, and room assignments. Collaborative by nature, working well with housekeeping, maintenance, and other departments to ensure seamless operations. Enthusiastic about providing personalized service and enhancing the guest experience with thoughtful touches. Aligned with sustainable hospitality values and motivated to contribute to eco-conscious initiatives. Flexibility to meet the demands of a 24-hour operation. About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: Designed by Nature work environment. Competitive salary package with included pension and health insurance benefits. Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.