Provide claims customer service support by answering inbound calls, responding to inquiries, and escalating issues to appropriate staff to ensure customer satisfaction and service effectiveness.
Assist in claims handling by gathering and evaluating information, maintaining documentation, tracking files, and resolving issues to meet corporate standards and regulations.
Communicate claims file status and details with relevant parties to support effective customer service delivery.
Obtain insurance information by making outbound calls and entering data accurately to ensure completeness and accuracy of account information.
Assist with identifying and implementing process improvements to manage claims funds effectively and efficiently.
Maintain knowledge of insurance guidelines, policy changes, and modifications to support accurate claims processing.
Liaise with internal and external stakeholders to maintain positive relationships and ensure claims are resolved within required timeframes.
Process claims accurately and timely, ensuring adherence to policies and procedures.
Participate in training and seek guidance to enhance claims support skills and knowledge.
Support coordination and execution of user acceptance testing for process changes to mitigate risks to change implementation.
Work Experience:
Necessary Work Experience includes:
Some relevant work experience.
Preferred Work Experience includes:
Basic claims knowledge and understanding of insurance
Requirements
Preferred Qualifications include:
Tertiary Education
Global Disclaimer:
US Only Disclaimer:
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
US Only - Physical Demands:
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Additional Information
Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained
Qbe · Phi - Manila